Vcita patientenportal

Data Protection Declaration

What is “personal data”?

Personal data comprises all transferred data that allows for the identification of your person (e.g., first and last names, email address, telephone number, etc.) alongside the IP-address of your device.

Which personal data is collected?
Personal data is only ever collected or used when a legal basis for such collection or use is present. We collect and use personal data as is necessary to ensure the functionality of our website and its content and offered services. As a result of your voluntary transfer of personal data to our website, we collect data for example for our contact form (e.g., first and last name, email address, telephone number, etc.), for orders for publications (content and address, etc.) or for order forms for a newsletter (email address, etc.). The data you transfer shall be deleted as soon as it is no longer required to fulfill the purposes for which it was intended. We do not collect any further data.

Which other information is collected?
Upon accessing the website, your IP-address alongside the time and content or subject matter of your visit are recorded, as well as the respective data volume and whether or not your attempted access was successful. Temprary storage of your IP-address occurs o ensure the functionality of this website. This data is deleted upon completion of your access to this website, as it is no longer required for these purposes. Further information in this regard is available in the “Server Logfiles” section.

How is data collected? 
The data that is collected each time you access the website are automatically logged; otherwise, only based on your entry (for example, when making an order) using a temporary cookie. Further information in this regard is available in the “Use of Cookies” section.

What is data used for?
Data is used exclusively to provide, optimize and secure our internet service offering.  Given your consent, your data will be used to receive your messages or notification (for example, via contact form or when booking an appointment) or to perform a service.

Data is NOT used for…
We do not use your data to create personalized profiles or for advertising purposes, and we do not supply your data to third parties except where necessary in order to perform a service. Further information in this regard is available in the following sections.

Use of Cookies
This website uses cookies to simplify its operations. Cookies are small text files that your internet browser saves on your device. When you access the same site again, cookies allow for renewed recognition of your device.

Among others, this leads to data that you have prior entered being available upon newly filling-out a contact or order form. We generally us cookies that are automatically deleted from your device upon termination of your internet browser (so-called “Session Cookies”). Other cookies remain on your device so that it will be recognized upon your next visit (so-called “Lasting Cookies”).

You can alter the saving of cookies at any time by accessing your browser settings and selecting the function “do not accept cookies”. We note, however, that in such case you may no longer be able to fully use our website.

Online Forms
Our website offers various functions (e.g., for contact, service or appointment services). When using these forms, we collect, process and store personal data. The data you provide via our online forms is transferred to us via email by our provider. We only use this collected data for processing your query. After processing has been completed, the collected data is deleted. Additionally, the data collected in such forms is stored in a databank on a webserver alongside the users IP-address. Such storage serves to protect against spam. Such data is then deleted from the server after 7 days. No further usage for other purposes nor any transfer to any third party takes place.

Server Logfiles
Upon accessing a website, our host’s webserver stores certain data in logfiles. Among others, such logfiles include: the address of the accessed site (URL), the browser used, the referrer, the time and date of access and system used by the visitor. To these ends, the server uses Apache’s standardized combined-logfile-format. Storage of this data supports error detection and analysis in case of any functionality problems arising on the server (e.g., errors relating to accessibility or attacks by hackers or spambots).

As a general rule, no combining of this data with other data sources, including in particular with personal user data, takes place. We do, however, reserve the right in cases of breach of contract or of our terms and conditions or legal violation to examine any logfiles still stored. This serves primarily to ensure the safety and protection of user data.

Website visitor and user IP-addresses are thereby stored pseudonymized form, i.e. the user’s actual IP-address is not stored in the logfile. Creating a personal inference via the IP-address is therefore not possible.

External Provider Services

To shorten user loading times and to increase the scope of functions, this website uses APIs and CDNs of various external service providers, for example to supply web fonts, imaging certain cards or script libraries commonly used for quicker loading. This also requires that these external service providers of such content must first be made aware of the user’s IP-address, as otherwise they could not transfer the content to the user’s IP-address. An IP-address is therefore required in order to show such content. We endeavor to only work with such content providers who each only use IP-addresses to deliver content. Here you fill find an overview of such respective third-party providers, their content and links to their data protection declarations, which contain further information regarding data processing and appeal options (so-called “Opt-Outs”).

Google Analytics
Based on our well-founded interests (meaning our interests in the analysis, optimization and commercial operation of our online services), we employ Google Analytics, a web analysis service of Google Inc. (“Google”). Google uses cookies. As a general rule, information acquired via such cookies regarding usage of the online service offering is transferred to and stored in a Google server in the United States.

Google is certified under the Privacy Shield Treaty and therefore guarantees it will maintain European data protection norms (

Google will use this information on our behalf to analyze usage of our online service offering, to create reports regarding activities within such online service offering and to provide further services to us relating to internet usage. Pseudonymized user profiles can thereby be created based on the user data processed.

We only use Google Analytics with activated IP-anonymization. That means that user IP-addresses will only be shortened in member states of the European Union or in member states of the European Economic Area. Only in exceptional cases will a full IP-address be sent to a Google server in the United States and shortened there. The IP-address transferred from the user’s browser is not combined with other Google data.  Users can prevent cookies by a corresponding adjustment of their browser software; furthermore, users can prevent the collection of data created by the cookie relating to their use of the online services as well as their processing by Google by downloading and installing the browser plugin available via the following link:

Alternatively, you can deactivate such tracking by clicking the following link: DEACTIVATE Google Analytics

Further information regarding Google data usage, as well as systems and appeals options are available at Google’s website under: (“Data Use of Google When Using our Partners’ Websites or Apps”). (“Data Use for Advertising Purposes”), (“Manage the Information Google Uses to Show You Advertising”).


We use the analysis tool “schubwerk Analytics” in order to design our website to meet your needs. This tool processes communication data when the website is accessed (e.g. information about the device used, IP address) and stores it on the “schubwerk Analytics” servers located in Germany. The IP address is irrevocably anonymized at the moment the page is accessed. “schubwerk Analytics” does not set any cookies. No information is read from the end device you are using. “schubwerk Analytics” only uses data that is automatically sent by you for technical reasons when you access the website.
It is not possible to draw conclusions about your identity.
We use the analysis service on the basis of our legitimate interest in recording the flow of visitors to our website and providing our service in a form that enables a user-friendly perception of the online offer, Art. 6 para. 1 lit. f GDPR.

Google Maps
We use maps on our website provided by the service “Google Maps” of third-party provider Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, Data protection declaration available at: Opt-Out:

Google Fonts
We use fonts provided by the service “Google Fonts” of third-party provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, ein.

Data protection declaration available at:, Opt-Out:

We use external eode of the JavaScript-Frameworks “jQuery” provided by third party provider jQuery Foundation,

We show videos via the platform “YouTube” of third party provider Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Data protection declaration available at:, Opt-Out:

When you visit one of our pages equipped with a YouTube-Video and start the video, a connection is made to YouTube’s servers, whereby such Youtube-server is notified, among others, which of our sites you have visited. If you are logged in to your YouTube-Account,  you make it possible for YouTube to directly correlate your surfing behavior to your personal profile. You can prevent this by logging out of your YouTube-account.

Wir connect to videos of the “Vimeo” video platform of the provider Vimeo Inc., Attention: Legal Department, 555 West 18th Street New York, New York 10011, USA. Data protection declaration available at:

Information, Correction, Blocking and Deletion
You may request information regarding your stored data free-of-charge at any time. You also have the right to request correction, blocking of access to or deletion of your stored data.  To the extent that deletion would violate retention requirements under applicable laws or pursuant to contractual obligations, we shall block access to your data. Upon your request, we will at any time and free-of-charge answer any questions you have as regards collection, storage and use of your data and provide information regarding the data stored in relation specifically to you or your company, or correct delete or block access to such data. In such case, please contact the parties set forth in the Imprint.